Opportunities
Enquiry capture and pipeline management from first contact through qualification and close. Each opportunity links to costing, offers, and ultimately a confirmed order.
The full commercial thread — from incoming enquiry to signed order — is visible in one place, with no data re-entry between stages.
11 capabilities
- Enquiry capture from email, manual entry, or inbox parsing
- Pipeline stage management with configurable stages
- Probability and expected value per opportunity
- Linked contacts, accounts, and activity history
- Costing request initiation from opportunity record
- Offer attachment and version tracking
- Win/loss reason recording with notes
- Follow-up reminders and task assignments
- Duplicate detection on new enquiry entry
- Pipeline summary and funnel reporting
- Bulk stage update for periodic pipeline reviews
Costing
Cost sheet construction for each opportunity. OEM sourcing, local markup, freight, and margin targets combine into a structured cost record that feeds the offer.
Sales can produce an accurately costed offer without relying on finance to run the numbers separately.
11 capabilities
- Line-by-line cost entry per product or service
- OEM cost import with supplier reference
- Markup rule application per category or line
- Freight, duty, and landed cost modelling
- Margin target with delta indicator
- Multiple cost scenarios per opportunity
- Version history with approval tracking
- Cost-to-offer linkage for traceability
- Currency conversion at line level
- Cost approval workflow before offer creation
- Cost comparison across alternative suppliers
Offers
Quotation creation, versioning, and lifecycle management. Each offer links to its cost sheet and opportunity, with expiry tracking and follow-up workflow built in.
The current approved offer version is always accessible, with the full version trail behind it for audit or dispute resolution.
11 capabilities
- Quotation generation from costing sheet
- Version control with diff view between versions
- Expiry date management with automatic alerts
- Customer-facing PDF generation and email delivery
- Approval workflow before sending
- Follow-up task creation tied to expiry
- Offer acceptance and rejection recording
- Link to originating opportunity and cost sheet
- Revision history with authorship timestamps
- Multi-currency offer support
- Partial acceptance handling on line items
Customer orders
Order confirmation management from accepted offer through to delivery and revenue recognition. Fulfillment progress is tracked at line item level.
Operations and sales share one view of what is committed, what is in transit, and what has been delivered — without email chains.
11 capabilities
- Order creation from accepted offer
- Line-item fulfillment status tracking
- Partial delivery and backorder management
- Delivery scheduling with logistics notes
- Customer communication log per order
- Revenue recognition milestone tracking
- Order amendment with audit trail
- Purchase requisition trigger from order lines
- Installation or commissioning task linkage
- Order-level margin tracking against original cost
- Delivery confirmation and customer sign-off capture
Pricing strategy
The pricing management surface where product tiers, customer-specific rates, markup rules, and margin targets are maintained. Changes here flow through to offers and costing automatically.
Sales teams quote from approved pricing without local spreadsheets, reducing margin leakage from ad-hoc discounts.
11 capabilities
- Product and SKU price list management
- Customer-specific pricing overrides
- Tier-based pricing rules with condition logic
- Markup percentage configuration per category
- Minimum margin guardrails on line items
- Currency and exchange rate support
- Price validity dates with automatic expiry
- Version history for all price list changes
- Margin analysis view per product and customer
- Pricing approval workflow for exceptions
- Bulk import from structured spreadsheets