Implementation phases

We work in fixed-price phases. Each phase has a defined deliverable, agreed acceptance criteria, and a fixed price. If a phase is delivered and accepted, the payment for that phase is non-refundable. If a phase fails to meet its acceptance criteria, we either fix it at no extra cost or refund the phase's fee in full — your choice.

Discovery and scoping

Initial scoping conversations are always free. If we agree to a paid discovery exercise, that fee is fully refundable up until the final scoping report is delivered.

License fees

Device licenses are billed per deployment term. If the software fails to function as documented on a supported platform, we'll fix the issue or refund the license fee for the remaining term. Refunds are not available for change of mind after deployment and acceptance.

Maintenance and support fees

Where we provide ongoing maintenance or support, fees are billed monthly in advance and are non-refundable for the current month. You can cancel future months at any time with 30 days' notice.

How to request a refund

Email sarat@asymmetrica.ai with the relevant invoice number and a one-line description of the issue. We respond within 3 business days.

Last updated: 2026-05-03